DEMO - Life Impacts Work
Frequently Asked Questions
1How is employee data protected?
Employee privacy is built into the platform. The content is hosted on Kajabi, a GDPR-compliant platform with SSL/TLS encryption, Cloudflare security protection, and role-based access controls. Importantly, employees are viewing content, not submitting personal information. They don't input health data, therapy notes, or personal details—they simply watch videos. No personally identifiable information is collected or stored beyond basic login credentials, which are encrypted and protected.
2What kind of reporting do we get?
You receive aggregated, anonymized usage data that shows you the program is working without compromising employee privacy. This includes metrics like overall engagement rates, most-accessed content categories, and usage trends by quarter. You'll see data like "60% of employees accessed the library this quarter" or "Stress management content was most viewed." What you won't see: which specific employees used it, what they watched, or when. This privacy-by-design approach is what makes employees actually use the resource—they know no one is watching.
3What's required from our HR team?
YES, AGREED. Roll-out question (#4) should come right after this one.
REVISED ANSWER FOR #3:
3. What's required from our HR team?
Almost nothing. Your HR team provides us with a list of employee names and email addresses. We upload that into your organization's private library system, and when you're ready to launch, we activate access. Each employee automatically receives a welcome email with their individual login credentials. If they ever need to reset their password, they simply click "forgot password"—no HR involvement needed. There's no ongoing administration, no appointment scheduling, no usage tracking, and no employee support required from your team.
4How do we roll this out to our team?
Simple. Once setup is complete, we provide you with ready-to-use email templates and communication materials you can customize to introduce the library to employees. This includes announcement emails, reminder messaging, and employee FAQs. You can use our templates as-is or adapt them to match your organization's voice and tone. The rollout happens when you're ready—we activate employee access and the automated welcome emails go out. The entire process takes minutes, not weeks.
5How is this different from our EAP?
EAPs require disclosure (someone knows you're struggling), appointments (wait times of days or weeks), and time away from work. Life Impacts Work is on-demand (access in the moment you need it), private (no one knows you're using it), and specific (focused on divorce, grief, stress—not generic counseling). It's complementary to your EAP, not a replacement. Think of it as preventative support that stops issues from escalating to the point where an EAP is needed.
6Why do employees use this when they don't use other wellness programs?
Because we've removed every barrier. Employees can access the library from their phone, tablet, or computer—at home, during a commute, late at night when they can't sleep, or in a quiet moment at work. There are no appointments to schedule, no forms to fill out, no one to disclose to, and no cost to the employee. It's completely private and available 24/7 whenever life disrupts focus.
Our pilot data at Microsoft showed 86% of employees watched a minimum of 8 videos, with 70% completion rates on weekly content. Traditional EAPs see 5-15% utilization. The difference? When employees can get help in the moment they need it—without stigma or barriers—they actually use it.
7What's the pricing model?
We use annual contracts with straightforward pricing based on organization size. Many organizations will invest under $50,000 annually—a fraction of what one employee mental health crisis costs in lost productivity, turnover, or client impact. We keep pricing simple and transparent so you can get procurement approval quickly without lengthy vendor evaluation processes.
8Can we do a pilot program first?
Yes. We're selective about partnerships because cultural fit matters, and we're open to starting with a pilot cohort for one quarter. This allows you to see real usage data, gather employee feedback, and assess impact before making a full commitment. Pilots also help us ensure we're aligned on approach and outcomes. If the pilot demonstrates value, we can scale to your entire organization.
